E-Mail Customer Support Agent Job at Inevitable Agency, Scottsdale, AZ

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  • Inevitable Agency
  • Scottsdale, AZ

Job Description

We’re hiring an Email Support Agent on behalf of one of our clients—a fast-growing eCommerce brand in the CPG space. This is a full-time, in-office role based in Phoenix, AZ, and ideal for someone who thrives in a fast-paced, customer-first environment.

📍 Location: Phoenix, AZ (In-Office Only)

🕕 Schedule: Friday-Tuesday, 6:00 AM – 3:00 PM

💼 Position Type: Full-Time Independent Contractor

💰 Compensation: Competitive, based on experience, monthly wellness stipends

What You’ll Do:

  • Respond to customer inquiries via email with empathy, accuracy, and efficiency

  • Troubleshoot order and product-related issues using internal tools and systems

  • Assist with returns, exchanges, order updates, and general questions

  • Maintain a high level of professionalism and brand voice in every interaction

  • Collaborate with internal teams (fulfillment, operations, etc.) to resolve escalated issues

What We’re Looking For:

  • PHX-based candidate who is comfortable working in-office

  • Availability for a 6AM–3PM shift (M–F) and MUST BE 21+ OLDER

  • Excellent written communication skills and strong attention to detail

  • Customer-first attitude with a genuine desire to help others

  • Ability to stay organized and efficient in a high-volume environment

  • Preferred but not required: experience with Gorgias and/or Shopify

Nice to Have:

  • Previous eCommerce or direct-to-consumer (DTC) customer support experience

  • Familiarity with ticketing systems or CRM tools

  • Passion for delivering exceptional customer experiences

Job Tags

Full time, For contractors, Work at office, Shift work,

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